Tenants FAQ's

Before diving into our frequently asked questions, we want to express our commitment to providing exceptional service and support throughout your tenancy with Philbridge Property Management Group. Below, we address some common inquiries to ensure clarity and transparency about our rental process and services.

You can easily submit a maintenance request through our tenant portal or by contacting our maintenance team directly. We prioritize prompt resolution of maintenance issues to ensure your comfort and satisfaction.

To apply for a rental property, simply browse our listings, select a property that meets your needs, and complete our online application form. Our team will review your application promptly and guide you through the leasing process.

Utility inclusions vary depending on the property. Please refer to the specific property listing or contact us for clarification on utility arrangements.

Pet policies vary by property. Some properties may allow pets with additional fees or restrictions. Please check the property listing or contact us for information regarding pet policies.

Rent payments can be conveniently made online through our secure tenant portal using various payment methods. We also offer alternative payment options for your convenience.

We will reach out to you prior to the end of your lease term to discuss renewal options. You can then choose to renew your lease through our streamlined process.

We conduct regular inspections to ensure that rental properties are well-maintained and in compliance with lease agreements. You will be notified in advance of any scheduled inspections.

Any modifications to the rental property must be approved in writing by Philbridge Property Management Group. Please contact us to discuss any proposed modifications.

For emergency maintenance issues outside of regular business hours, please contact our emergency maintenance line immediately. Our team will respond promptly to address the issue.

You can reach our property management team during regular business hours by phone or email. For non-urgent inquiries, you can also send us a message through the tenant portal. We’re here to help!

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